Sometimes Medical Director can have an issue where is doesn’t link to the eClaims database correctly.

First close the link server if it is running. Right click on the link icon displayed in the system tray at the bottom right corner of the screen.

 

Click Disable to turn the link off.

 

Go to the Medical Director Server.

Click on the Maintenance icon

 

Click MedicalDirectorClinical on the left side of the screen under Database Tasks.

 

Click on Link File Processor in the top right corner of the screen.

 

 

Enter the system password to continue

 

 

Click on the Link File Processor icon at the bottom of the screen.

 

 

Click on Statistics from the menu that appears to open the Statistics screen and see if the link application is running correctly.

 

 

When patient information is sent from eClaims to Medical Director the bottom two fields on the screen – current link file size and next read in approximately will display values.

If the values for current link file size are 0 there is nothing waiting to be sent to Medical Director.

 

Medical Director settings

Right click on the link file icon in the system tray and select Options to open the Link Options screen.

 

 

eClaims settings

Click Maintenance and System Setup. Enter the system password and the System Setup screen will appear.

 

 

Click Transfer Patient Data to open the PatientsIn Info screen.

 

Enable must be selected and Format should be set to Patients.in V3 for Medical Director.

Path is the location where eClaims will save the patient information to be imported to Medical Director. This must be the same directory in the Medical Director Link Options under Path to Transfer Data:

 

 

 

 

 

 

 

In eClaims open a patient record. Click Edit and Save. Wait 20 seconds for Medical Director to add the information using the Link File Processor then click Clinical at the bottom of the screen to view the patient information in Medical Director.

 

If the file doesn’t link correctly check if eClaims is creating the file correctly.

 

eClaims will add the patient details to the file ‘patient.in’ that is set in the Path for PatientsIn Info above. In the example above this is \\medical\eclmpluswin and by default it is the directory where the eClaims server is located.

 

Use windows explorer to open the file with Notepad and you should see the patient name and details. When Medical Director imports this information using the link file processor the contents of the file will be deleted and the file will be empty. If patient details are displayed then the file probably hasn’t been imported by Medical Director and you should check the Link Options screen of Medical Director.